If you are looking for the best deals on cheap car rental, we have the best answers. Also, we give the best solutions to possible doubts that may arise when renting a car.
You can't book more than one car in the same booking process, as each vehicle has its own rental agreement. The reservations will have to be made under different names. As long as you book each car separately, you can reserve all the vehicles you want at the same time.
The client pays full upon signing the contract. You can make a reservation with a credit card. Please note that the driver must have a valid credit card because the details of that card will be requested at the time of the rental period.
Yes, you can modify your reservation information very easily. You just have to send a modification request at our e-mail address (office@rentacar-bucharest.com) or calling our reservation center through our telephone numbers (+40 0767 449 666 or +40 0766 652 489). Depending on the type of modifications involved, it can take up to 48 hours to process them. In certain cases, we may need to contact you regarding your request and for this reason, enter a valid email address or phone number in the form.
Depending on the type of changes you wish to make, additional costs may apply.
Most reservations are confirmed within a few minutes of making the request. To make a "last minute" reservation, with vehicle pick-up in the next 48 hours, we recommend calling our reservation center through our telephone numbers (+40 0767 449 666 or +40 0766 652 489).
As you already know, once your reservation is sending, we will send you confirmation by email within 48 hours. Check if the email message has been sent by mistake to the junk mail folder. If you have not received the confirmation email, please contact us at our phone number or sending us a mail.
The delivery and return of the rental car will be made at the place, date and time agreed upon by both parties mentioned in the contract. Returning the vehicle to places other than those mentioned in the contract is ONLY with OUR agreement.
The customer pays the car and other optional items, optional and compulsory insurance, as well as any additional fees when signing the contract. The driver must have a valid credit card. Credit card details will be requested at the time of rental of the rental period. Optionally, the customer may choose the Cash payment, in which case the amount equivalent to the guarantee and the rental costs, in cash, is required.
IMPORTANT! Contract prices do not include fuel costs, fines received for violation of public road traffic regulations or national legislation, as well as all costs resulting from local authority action against the vehicle covered by this agreement during the rental period. Full payment of these amounts is the responsibility of the customer!
The delivery and return of the rented car will be made at the place, date and time agreed by both parties mentioned in the contract. If the customer chooses a different delivery location after taking the car, AUTOROM RENTACAR-RO reserves the right to charge additional charges, which can be deducted from the warranty deposit. The return of the vehicle to places other than those mentioned in the contract is made ONLY with the agreement of AUTOROM RENTACAR-RO.
The customer undertakes to return the car at the agreed time and place. On request and against payment, AUTOROM RENTACAR-RO also provides on-demand delivery and collection service at a specific address, subject to availability of staff. In order to benefit from this service, the client must send a request to AUTOROM RENTACAR-RO at least 24 hours in advance.
The rented cars through the AUTOROM RENTACAR-RO rent-a-car service can be run throughout Romania, without crossing the border of the country. It is STRONGLY forbidden to leave Romania at the wheel of AUTOROM RENTACAR-RO cars.
AUTOROM RENTACAR-RO reserves the right not to rent cars to those persons who do not present their driving license and / or identity document in their original form at the time the car is removed.
In order to ensure that the rented cars are returned in optimal conditions, we reserve the right to charge a guarantee of between 250-1000 Euro, depending on the type of car that the customer desires. Upon returning the car, the warranty will be fully refunded if the car is presented under the same conditions as it was delivered and accompanied by all original documents, accessories and equipment.
IMPORTANT! If the car shows different signs of damage, different amounts will be stopped from the warranty, in order to remedy the faults, especially if the damages were caused by the customer's fault.
Depending on the rental period and the specifications of the vehicle you want, AUTOROM RENTACAR-RO offers its customers a range of additional equipment. When booking, please specify that you want one or more of the available equipment:
Children's chair - 5.00 EUR / day
Snow chains - 3.00 EUR / day
Navigation system - 5.00 EUR / day
In the event of damage or damage to one or more special equipment, the customer is obliged to pay the cost of the additional leased equipment.
If the customer delays the return of the vehicle less than 3 hours from the time specified in the contract, AUTOROM RENTACAR-RO will not charge any additional fee. The minimum condition in this case is the prior announcement of the firm at least 12 hours before the original return date.
For a delayed delay of more than 3 hours, AUTOROM RENTACAR-RO will charge an additional amount equivalent to the amount per day of rent. The renewed delay results in the customer being charged an amount equivalent to a rental day plus an additional cost of EUR 5.00 for each recorded delay time.
When the customer rents a car from AUTOROM RENTACAR-RO, it has a full tank and is ready to go. We recommend filling the tank of the rented vehicle before returning the car. Otherwise, the missing fuel will be charged at the current price by the representatives of AUTOROM RENTACAR-RO.
The authorized customer / driver is covered by civil liability in the event of an accident. However, the tenant may be held liable in accordance with Romania's regulations for damages that can not be covered by an MTPL insurance. The tenant is responsible for the damage and theft of the rented vehicle, within a maximum amount.
You can check which insurance is included in the rental price at the time of booking or when you reach the car's picking location.
The vehicle has RCA and CASCO insurance for damage and theft included. When signing the contract, the customer chooses one of the following insurance: CDW, SCDW or SCDW + CDW (insurance for damages with a franchise specified in public prices, also called a guarantee).
Accepting CDW insurance reduces customer responsibility to EUR 300.00 for car categories A, B and C; 400.00 EUR for car categories E and F; EUR 600.00 for car categories G, and the franchise value is deposited when the agreement is signed and will be returned to the customer at the time of the return of the vehicle.
If one of the drivers mentioned in the contract is between 21-25 years of age or over 70 years of age and applies for SCDW / SCDW + CDW insurance, AUTOROM RENTACAR-RO reserves the right to charge a double sum. In both cases the mandatory minimum deposit is EUR 150,000.
The damage insurance is perceived by the rental company AUTOROM RENTACAR-RO in the following cases: Damages (accidents) caused to the rented vehicle were caused by the fault of the client or by the fault of an unknown author (including the situation when the vehicle is found hit in the car park) .
In the case of any other exclusions from insurance, see Chapter. 5 of the lease, the customer will not be liable in case of damage caused by natural disasters, as long as he complies with the present traffic rules. Insurance does not cover the loss, theft or destruction of goods belonging to the customer or his attendants in the vehicle. Regardless of the type of insurance chosen, the customer will present a deposit called a warranty upon picking up the car.
IMPORTANT! The Customer is responsible for repairing and paying the damages in full. Please note that insurance does not cover the loss, theft or destruction of property belonging to the client or its attendants.
OUR COMMITMENT TO YOUR PERSONAL DATA
This site is managed by Autorom Travel SRL, a Romanian legal person, registered in the Buftea Commerce Registry under no. J23 / 596/2014, CUI: 32863670, headquarters in Buftea, Ilfov County, Soseaua Bucuresti Targoviste, nr. 112, bl. PM8, Ap. 4, Floor 1. Personal data will be collected and processed only to the extent allowed by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free circulation of such data, and by Law no.506 / 2004 on the processing of personal data and the protection of privacy in the electronic communications sector. The site serves the company under the Autorom Rent A Car brand that operates in the field of car rental. The purpose of this site is to provide our clients with complete solutions tailored to their needs to facilitate effortless management of the entire rental process of a car in good working order, tailored to the customer's comfort needs. holds all the authorizations, inspections and insurances necessary for public road traffic.
DATA CATEGORIES OF PROCESSED PERSONNEL
The personal data we process may include:
Contact information such as your first and last name, phone number, mobile phone number and e-mail address; The Privacy Policy describes the categories of your data we process, the way we collect and the purposes we collect, in which situations we transfer personal data, and the various rights and options you have in this respect. At the same time, our Privacy Policy details how we process personal data in customer relationship management, most often to keep you up-to-date with the latest offers or events in your area of interest.
HOW WE COLLECT YOUR PERSONAL DATA?
Collection, processing and use of personal data by Autorom Rent a Car. Personal data is collected through this web site if you provide it yourself, for example as part of a registration, by completing the forms, by sending emails or especially by booking a rental car or requesting an offer.
We use your email address to provide you with similar products or similar services. You can oppose your use of your email address at any time without incurring any other costs. The easiest way to do this is to contact us at reservation@rentacar-ro.eu with a request.
WHY ARE PURPOSES TO PROMOTE PERSONAL DATA?
We may use the data, including a copy of the documents, which are necessary to carry out the contractual relations concluded with you and make possible the execution of these contracts as well as for the compliance with the requests made by the insurance companies and / or the road police or other state bodies as a result of the use of motor vehicles . Your refusal to provide such data leads to the impossibility of executing the contract / contracts concluded with you and will put you in a position not to benefit from the contracted services.
For the video recording of the presence of people in the physical locations of AUTOROM RENT A CAR, in order to maintain a high level of security.
For reasons of major public interest, namely, to prevent and combat the commission of offenses.
WE HAVE YOUR PERSONAL DATA?
Your data will be stored during the car rental contract period and will continue for a period of 60 days, for which the contracting parties may issue claims in respect of the contractual relationship.
WHO SHOULD TRANSFER THE PERSONAL DATA?
The information will be used exclusively by AUTOROM RENT A CAR.
We may be required, according to the law, to submit your data to the judicial authorities in view of legal disclosure obligations in the investigation procedure or in the proceedings before the court.
SPECIAL PROVISIONS RELATED TO MINORS
Minors under the age of 14 are not allowed to request services or any communications on the AUTOROM RENT A CAR website.
Also, any person who provides us with personal data through the site or other applications or devices covered by this Policy warrants that it is major and has full exercise capacity.
UPDATES OF THIS CONFIDENTIALITY POLICY
The latest update of this Privacy Policy was made in May 2018. We reserve the right to update and periodically update
