Terms and conditions

By entrusting the vehicle to You, please find below a commitment regarding the terms and conditions of the rental agreement, in accordance with the Romanian legislation. The clients who rent cars are asked to read carefully and confirm their acceptance regarding the terms and conditions stated, by signing the Rental Agreement. The client must comply and meet with all the terms of this agreement. Any deviation from these terms requires prior written approval from the company. The person renting the car reserves the right not to rent a car without having to give any kind of explanation.

General conditions for rental

Different notions we refer to are to be interpreted according to the applicable legislation, generally, regarding the rental agreements.

“You”, “The user”, „The Client" mean the drivers and the people who pay for all the things mentioned in the rental agreement and the people who sign it, who are considered to be users.

“We”, “the company”, means “Autorom Rent a Car” Romania.

“The car” means a vehicle for passengers or for rent throughout the period agreed in the rental agreement.

“Destruction” means any kind of deterioration of the vehicle, including the damages of the glass objects, which include lens, mirrors and lights.

“Theft” of the vehicle includes theft of the vehicle or acts of vandalism, theft of accessories and attempt of theft.

“Travel abroad” out of the borders of Romania. Generally, it is forbidden. You have the possibility to travel abroad only with a written authorization from “Autorom Rent a Car”. This authorization must be requested with at least two days before, except the end of the week.

You will be requested supporting documents, all the information important to the rental and, in particular, your identity, address, class and your driving license date of release and the payment application for your rental.

Precondition for the rental agreement
Age of the client:

Any driver must have a driving license according with the rented vehicle category of at least 24 months. He/She must have over 21 years old (the requested age can be higher for some vehicle categories).

We do not accept copy of the driving license, provisional driving license or expired driving license.

The main driver must own a valid credit card. The credit card details will be taken over when the renting of the car is done or they can be added in the reservation application, to speed up the renting process.

Generally, the rented vehicle has an assurance only for the person who rents it. If other persons plan to drive the car, they have to be present in the moment of the renting, in order to be added in the rental agreement, and they must have a driving license for at least one year. Any driver must fulfill the requests concerning the minimum age.

Documents for rent:

  1. ID or passport
  2. Valid driving license, at least 24 months experience
In case there is a need for additional checks, you will be asked at the rental office for additional documents

(E.g. return flight ticket, hotel confirmation, etc.).

If there is an extra driver, he must have an ID/passport and his driving license; the additional driver must be present at the delivery of the car, in order to be also mentioned in the rental agreement.


You will be asked, at the beginning of the rental, an equal payment with the invoice amount for rent, plus the corresponding deposit.

Regardless of the means of payment, the company reserves the right to perform any necessary checks and to approve or reject the rental. The cost of the rental is calculated in Euro. Any payment in other convertible currencies is calculated according to the current exchange rate.

The deposit depends on the category of the rented vehicle and on the insurances to be waived. They are meant to cover the damage done by the user deterioration or theft. Its value is specified on the rental agreement at the time of rental.

If the driver is not exempted from tax (theft and / or damages), the guarantee will be at its maximum amount, depending on the vehicle category available at that time, according to the rental agreement.

In case of an event, the deposit must cover the company’s damages or theft of the vehicle, caused by the user (subject to contractual exemptions listed below), to cover the suffered damage

If there is no damage and/or theft, the actual paid deposit will be refunded at the end of the rental process.

Delivery-return of the car:

Taking over and delivery of the car is for free by our staff, at any time in Bucharest and Otopeni Airport (Henri-Coanda). An exception to this is the legal holidays.

The vehicle:

Attached to the agreement is a document describing the state of the vehicle. You agree to fill it in writing, prior to the taking over of the rented car, any visible deterioration that is not described. Otherwise, we will consider we rented a car according to the statement.

We are unfortunately, unable to accept the complaining regarding a visible deterioration, not reported at the moment of departure.

You must return with the vehicle in the same state you have received it. Any costs caused by some inconveniences between the delivery/reception of the car will be added at the rental cost.

The fuel is not included in the price and the customer is in charge with it. The car for rent is delivered with minimum of ¼ diesel or gas, and will be returned in the same condition.

When the rented car returns at the company, it is calculated the missing fuel and the customer will have to pay the difference at 1,4 euro/liter. The owner of the car is in charge with the oil and the maintenance of the rented vehicle.

Vehicle use:

The vehicle should never be driven elsewhere apart from Romania without a written authorization.

In accordance with the principle of personal penalties, you are responsible for the crimes committed during the rental period. Consequently, you are informed that your personal data can be used by the state authorities (police, courts, etc.) at their request.

You agree to use the vehicle in a cautious and reasonable manner, and, in particular, without being under the influence of alcohol, narcotics or any other substances which could be detrimental to your driving ability, according to the law concerning the public roads as provided in the Highway Code and, according to the purpose of its use, a transport of passengers vehicle, which mainly means, free transport for people and also for an utilitarian vehicle, which mainly means transport for goods.

The car will be driven only on National or European Roads, marked accordingly. You must not drive the car on unpaved unmarked roads, forests or forest roads.

The user will always keep the keys and the car registration when not in the rented car and will not entrust them to another person, not listed in the rental agreement. Do not let the car empty with the keys in contact. The inability to present the keys when returning the car, transforms the theft assurance into an invalid one. When parking the car, even for a short stop, you have the responsibility to block/assure properly the vehicle and to use the alarm and/or the anti-theft installed on the vehicle.

The user will not perform any repairing to the rented car only in authorized places and only with the consent and in accordance with the owner’s instructions, the payment of the repairing will be refunded based on the invoice issued on behalf of the user, together with the repair estimate. The client is also obliged to accept the temporary replacement of the car in order to perform the vehicle’s periodical reviews or other urgent interventions. The user will use the rented vehicle in accordance with the instruction use of the rented car issued by it producer…

It is forbidden to use the rented vehicle in the following situations:
For re-rent;

  1. For passengers transport for rental or for charge;
  2. To transport additional passengers to the number mentioned on the registration certificate of the vehicle;
  3. To take part in rallies, competitions, wherever located;
  4. To give driving lessons;
  5. To push or tow another vehicle (except the vehicle equipped with a tow- hook- maximum load 1000 kg);
  6. Inappropriate roads or with an area with risks for tires or parts of the vehicle;
  7. To commit an offense on purpose.

Goods and luggage transported in the vehicle, including the packaging and their storage inside the vehicle must not produce any deterioration or risks to the passenger.

Under any circumstances, no goods or luggage will be transported outside the vehicle, except as provided by facilities and only in size and weight specified limits.

In case of damage and theft, you must send to the company as soon as possible the accident report or the report received from the authorities, together with the car keys and documents.

If the client cannot provide the documents issued by the Police regarding the accident, the client will pay all costs of the event.

The client is willing to protect the owner’s interests in case of an accident, theft or damage of the vehicle by performing all the necessary legal steps by obtaining the personal data and addresses of the parts and witnesses involved in the accident.

We would like to draw your attention upon the dimension of the utilitarian vehicles, that require an increased attention for some maneuvers (reversing, for example) and can make impossible the use of some of the road facilities (tunnels, bridges etc), for which the maximum height is marked on the traffic signs, according to the law.

During the rental, depending on the kilometer, you will be asked to perform regular inspections (the oil level over 1000 km, tire pressure, etc) in accordance with a reasonable and prudent use.

The user will also be careful at any warning light in the dashboard of the vehicle, and take all the necessary protective measures, such as an emergency stop, and he is also required to inform the company at no time. The vehicle is equipped with five tires in order to meet the requirements regarding the traffic law. In case of damage of the tires different from the regular use, you agree to replace immediately the tire at your own expense, with a tire same size, type, brand and wear.

In case of mechanical breakdown or accident, you are provided the assistance service, included in the rental price.

The company has to replace the Vehicle ( limited availability), in case of damage that cannot be repaired on the spot if it is not the Client’s fault.

If the vehicle cannot be replaced, the cost related to the rent will be refunded to the Client, calculated depending on the unavailable period of the vehicle.

In case the vehicle is replaced, a new delivery –receipt protocol will be completed.

If the optional insurances are no longer valid, or the traded car is higher class, the Client will pay the optional insurances of the current car, namely the difference.

The company is not responsible for the losses incurred by the Client in case of failure or damage of the vehicle, except the authorized expenses for the repairing.

Following the delivery of the vehicle and until its repossession, the Company is exonerated from liability of damages produced by third parties to the Client’s rented car.

Period of rental:

The user agrees to return the car to the company at the date specified in the rental agreement. A rental agreement must have a maximum duration of 30 days, including extensions. For a rental agreement longer than 30 days a long-term rental agreement will be signed.

The rental duration will be determined by indivisible periods of 24 hours, starting with the delivery moment. It is allowed, however, a 59 minutes period, before another application for the 24 hours period. If the delivery is delayed more than 1 hour, the customer will pay the tax for an extra day.

The rental can be extended by making an appointment with a Autorom – rent a car agent and a new extended rental agreement will be signed.

The delivery and the return of the rented car is made at the place, date and hour set by the customer and mentioned in the Rental Agreement, without additional charges in the area of Bucharest or of Otopeni Airport.

The delivery and return of the car can be made in other locations in the country, too, with the owner’s consent, based on a tax agreed by both parties.

The rented car will be delivered in good conditions, without visible or hidden damages, any information regarding the presentation conditions of the car are mentioned in the rental agreement.

The client will be returning to the company together with the documents, accessories and equipments at the place, date and hour ser in the Rental agreement.

In case of an announced delay of up to one hour, there are no additional charges.

At the expiration date, the present rental agreement becomes invalid if not agreed otherwise.

If the vehicle was returned without keys, the replacement cost thereof will be paid by the customer, and also the cost for bringing back the car.

The company does not bear any responsibility for any goods left in the vehicle, at the end of the rental agreement. And the vehicle is considered returned only at the moment of signing the handover protocol by both the company and the user.

Note: Only the ownership transfer of the vehicle, documents and keys to the agent means the termination of the contract.

Exceptions: if the vehicle is confiscated or seized, the rental agreement can be canceled as soon as the company is informed by the judiciary authority or by the user

Any use of the vehicle detrimental to the society causes the annulment of the of the rental agreement, by the society.

At the expiration term provided in the rental agreement, the company reserves the right to take the rented vehicle even without the client’s consent or any previous notification, if the client did not make a request concerning the extension of the rental period and the company did not accept this extension

The client guarantees stops, and he is responsible and agrees to compensate for all costs or valuable losses when:

  1. Improper operation or incorrect maintenance of the rented car, and also the damage to the engine, to the gearbox or differential oil due to the lower level or overheating;
  2. The tires or the air tubes are damaged, due to the low or high running pressure, tire punctures, impact with sharp objects or explosions;
  3. Damage due to the overload of the electrical system components, or any problems of any nature;
  4. Damages of any kind caused to the rented car as a result of driving on flooded roads;
  5. Damage to any of the subsystems or components of the car as a result of disobeying the traffic rules, as well as the traffic signs and the luggage transport rules and their overload;
  6. Damage to the interior of the car components (including spilling drinks), tools or accessories delivered with the car, damage to the spare wheel;
  7. Damage to the vehicle as a result of using the vehicle in race contests;
  8. Damages to the car if:
    - if a signed statement of the damages or in case it does, it should be mentioned the damages are done by client’s fault or joined negligence; CASCO franchise;
    - the accident was produced as a result of driving under the influence of alcohol, drugs or other substances that can affect the ability of driving, or while committing other crimes on the public roads, although these facts did not occur on public roads or while committing crimes on the public roads;
    - the accident was produced and the author tries to escape;
    - theft or attempt of theft, unconfirmed by the Police or the Police did not receive any complaint on attempted burglary; if the client’s family is involved in the burglary or in preparing the attempt of burglary or, in case of legal persons, the delegated person.
  9. Damages that:
    - are produced on purpose or produced by the driver under the influence of alcohol or other substances;
    - are produced as a result of breaking the law, even though the car was not driven on a public road;
    - are produced while committing a crime or offense by the client;
    - are produced by the driver when trying to escape the arresting or other punishment, by not stopping at the police signal or other authorities entitled to do that;

The client is responsible, as well for theft or attempt of burglary, if the event is not reported to the nearest police station.

In case the radio-cd is damaged, the client will pay minimum 150 euro from the guarantee.

In case some items are stuck on the car body or inside, a tax of 50 euro will be paid for cleaning, treatment and polish of the vehicle.

In case of loss of the registration number plate, a 50 euro tax will be paid by the client from the guarantee. I

In case of inappropriate use of the chewing gum, a tax of 10 euro will be paid for each chewing gum stuck on the tapestry or carpets;

In case of damage of the tires, puncture, or other type of destruction, the client will pay 100 euro/piece from the guarantee;

If the rims are damaged (scratched, bend, and broke) the client will pay 150 euro/piece for aluminum rim, and 100 euro/piece for other types of rims

In case of the situations listed below, the warranty or difference resulting from the payment of damages will be paid after the repairing and replacements of all the damages is done by the client. In case of an accident produced by the client’s fault, the damages will be deduced from the warranty. Additionally to this, the client will pay the value of 60(sixty) % of the rental tax according to the list charges during the vehicle unavailability and the value of the replacement of the insurance resulting from the accident.

CAUTION: The impact on the top and bottom of the body car are not covered by the damage insurance and are subject to destruction proof of force majeure.

Insurance for car rental:

The car has CASCO insurance, this franchise values between 250 and 1000 Euros.

The insurance works accompanied by the following documents, in case of an accident, it is required to declare the accident to the Police. The Police will establish the damages and release all the necessary documents in case of an accident, damage or theft.

  1. Police report signed and sealed.
  2. Mention if the driver was or was not under the influence of alcohol;
  3. Repairing authorization with the name of the agent in charge with that and the Police department seal;

These documents are mandatory in order to benefit from the insurance and for the repairing of the vehicle. Without these documents the client is total responsible for all costs of the repairing.

The authorized client/driver is responsible in case of an accident. The client/driver is made responsible before the law for damages that cannot be covered by RCA insurance. The client is responsible for the damage or theft of the rented vehicle, within a maximum amount. You can check what insurances are included in the rental price, when making the reservation or when arriving at the rental office.

Traffic fines:

All traffic fines resulting from the client’s breach of Romanian law will be borne by the client, including the fines arrived afterwards (e.g. radar, parking etc)

After the expiration of the rental period the client remains responsible for the payment of fines or other costs subsequently detected even if the contract has expired.

Competent Authorities:

The courts must have the jurisdiction to the extent permitted by the law, where the main office of the company is established, to any dispute between the trader and the user, deriving from the present agreement and that cannot be solved mutually.

The client agrees that any additions or modifications of the terms and conditions will be void if not agreed in writing by both parties.